Contact
This Contact Us page provides the official business and customer support information for Kovev.
OUR IDENTITY
Legal Business Name: TRG GRAPES PTY LTDStore Name: Kovev
Physical Business Address: 9 Mayan Court, Mildura, VIC 3500, Australia
ABN: 14 698 142 997
ACN: 698 142 997
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kovevshop.shopBusiness Phone Number: +61 3 9013 7202
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.